Why Aren’t Insurance Customers Loyal?
Insurers are focused on redefining customer relationships to bolster their customers' flagging loyalty and get ahead of four major industry trends. How?
By transforming business models to embrace data and digital, and introducing a culture that supports innovative decision-making.
Sapiens’ customer-centricity infographic shows that today's insurance customers aren't particularly loyal, explains what they want and provides valuable tips for planning ahead.