The claims experience has the highest impact on customer relationships, setting expectations for risk protection and quality of service. Hiscox differentiates its claims capability by embracing a philosophy of “human when it matters and digital when it counts.”

Sapiens is proud to acknowledge Hiscox on being recognized as a ‘Model Insurer’ by Celent, in recognition of its successful efforts to create a streamlined omnichannel claims experience that balances the need for automation with the human touch.

The results are impressive with increased customer satisfaction, increased Day 1 settlements and newly empowered business analysts that develop and deploy 90% of changes with zero IT involvement.

Download full report here

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Our solutions are:

  • Highly Modular

  • Cloud-Enabled

  • Fully Digital

  • Cloud-Enabled

  • Highly Modular

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